FAQ
How can I check the status of my order? Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor your package’s progress via the shipping carrier’s website. For order processing updates, log into your account to view real-time status, including whether your order is pending, processed, or shipped.
What payment methods are accepted? We accept major credit cards (Visa, Mastercard, American Express), debit cards, and other secure payment options as displayed at checkout. All transactions are processed through trusted third-party payment processors to ensure the security of your payment information, and we do not store sensitive payment details.
Can I cancel or modify my order after placing it? We aim to process orders quickly, so modifications or cancellations are only possible if your order has not yet been dispatched. Please contact us immediately if you need to adjust your order. Once dispatched, we cannot cancel or modify the order, and you may refer to our return policy if you wish to return the item after receipt.
Products
Do the hair accessories fit all hair types? Our collection is designed to suit diverse hair types, including thin, thick, curly, and straight hair. Product descriptions specify details like size, grip strength, and recommended hair type to help you choose. For example, claw clips come in various sizes—larger ones for thick hair and smaller styles for fine or short hair.
Why do some products look slightly different from the images? Minor variations in appearance, texture, or color may occur, especially for handmade accessories. Additionally, screen display settings (brightness, resolution) can affect how colors appear. We strive to provide accurate images and descriptions, but subtle differences do not indicate a defect.
How should I care for my hair accessories? To extend the lifespan of your accessories, avoid exposure to water, perfume, or hairspray. Store them in a dry, cool place (e.g., a jewelry box or pouch) when not in use. For metal or beaded pieces, gently wipe with a soft cloth to remove dirt. Handmade items should be handled with care to prevent damage to delicate details.
Shipping & Delivery
How long does shipping take? Domestic standard shipping typically takes 3–7 business days after dispatch, while expedited shipping takes 1–3 business days. International shipping varies by destination, ranging from 7–21 business days, excluding customs clearance time. Processing time (1–3 business days) is required before shipping, which may extend during peak seasons.
Who is responsible for international customs fees? Customers are responsible for all customs duties, taxes, and fees imposed by their country of residence. These charges are not included in the order total or shipping costs and must be paid directly to the customs authority or delivery carrier upon receipt.
Returns & Refunds
What is the return policy? You may return defective or damaged items within the specified period (outlined in our Terms & Conditions) for a refund or replacement. Products must be returned in their original condition, unused, and with all original packaging. We reserve the right to refuse returns that do not meet these criteria.
How long does it take to receive a refund? Once we receive and inspect your returned item, we will process the refund within 3–5 business days. Refunds are issued to your original payment method, and the time for the funds to appear in your account depends on your payment provider (typically 3–7 business days).